Support Policy

1. Introduction

At Get-elines, we strive to provide exceptional support to our users to ensure a seamless experience with our video calling platform. This Support Policy outlines the scope and limitations of our support services.

2. Scope of Support

Our support services include assistance with:

  • Account setup and management.
  • Troubleshooting issues related to video calls.
  • Guidance on using platform features.
  • Bug reporting and resolution.

Support is provided for issues directly related to the Get-elines platform. Third-party integrations or external software are not covered under our support policy.

3. Support Channels

You can reach our support team through the following channels:

  • Email: support@get-elines.com
  • Live Chat: Available on our website during business hours.
  • Help Center: Access self-help articles and FAQs on our support page.

4. Response Times

We aim to respond to all support requests promptly. Typical response times are as follows:

  • Email Support: Within 24-48 hours.
  • Live Chat: Immediate response during business hours.

Response times may vary during peak periods or holidays.

5. Business Hours

Our support team is available during the following hours:

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)

Support requests submitted outside business hours will be addressed on the next business day.

6. User Responsibilities

To ensure efficient support, users are expected to:

  • Provide accurate and detailed information about the issue.
  • Follow troubleshooting steps provided by our support team.
  • Maintain their account credentials securely.

7. Limitations of Support

Our support team does not cover the following:

  • Training or onboarding for third-party software integrations.
  • Custom feature development.
  • Support for outdated or unsupported browsers and devices.

8. Updates to This Policy

We may update this Support Policy periodically to reflect changes in our services or support procedures. Users will be notified of significant updates through our website or other communication channels.

9. Contact Us

If you have any questions or concerns about this Support Policy, please contact us at:

Email: support@get-elines.com
Address: S-03 First Floor, Friendly Heights Building, Mahama Road, Tse Addo, Accra – Ghana

Thank you for using Get-elines. We are here to support you!